Changing The Emails
- Log in to the Account
Navigate to account.live.com/proofs/manage and enter the provided email address. If prompted with "Enter the code we sent to se***@nethermfas.com" or similar, click "Other ways to sign in" or "Use password instead." - Recover Your Password
On the "Enter Password" screen, click "Forgot password?" and then select "I don't have any of these." If the "Forgot password?" button doesn't appear, try logging in at xbox.com, using a United States VPN, trying a different browser, or using another device. If the forgot password still doesn't appear, click use code, then Update your Password, if it appears. After that, click "I don't have any of these." - Use Recovery Code
Paste the 25-character recovery code (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX) into the box and click "Use recovery code."
If the recovery code prompt says "There is a temporary problem with this service", please try these same steps on your phone or in a different browser (Firefox seems to work pretty well). Follow the prompts to change the password and update the security email. - Set Up Two-Step Verification
Re-login to the account at account.live.com/proofs/manage and add an authenticator app (Microsoft Authenticator, Authy, Zyger 2FA, etc), then enable two-step verification. - Add a New Sign-in Method
While logged into account.live.com/proofs/manage, click "Add a new way to sign in or verify." Select "Email a Code," enter an email address, and retrieve the verification code from the original email. - Update Profile Information
Navigate to account.microsoft.com/profile and edit your full name, date of birth, and country (if possible). They don't have to be your info, but make sure to write them down, as if the account gets locked, you might be able to ask Microsoft support to help unlock it with this info. - Add a New Email Alias
Click "Edit account info," then select "Add Email." Choose "Add an existing email address as a Microsoft account alias" (MAKE SURE this email is not linked to another Microsoft account).
Important: Always create a new Outlook email address to avoid account locks. - Verify and Set as Primary
Verify the newly added email and click "Make Primary." Remove the old alias from the account. If it tells you to wait a week or retry later, attempt again after the specified time. This does not affect account security in any way if the primary is already not changeable.
✓ You have now secured your MFA!
